Our Policies
Welcome to www.BrighterWhite.com.au! We as BrighterWhite provide our services to you subject to following a number of listed considerations otherwise known as our policies. By browsing www.BrighterWhite.com.au you accept and agree to be bound by these policies. If you do not agree with these policies, you may not access this website or furthermore purchase any of our products.
BrighterWhite reserves the right to alter and change these policies without prior notice and it is your responsiblity to review any changes made before using this website in the future. These changes will take effect from the time of posting on this website. The policies were last altered on the 4th of September 2014.
Shipping & Payment
We are proud to offer shipping to anywhere in the world. For all Australian orders we run on a very fair flat rate of $4.95 and for rest of world orders we ask just $9.95, both sent via Australian post. We currently post via the following shipping methods.
Australian orders
Regular post - 2 to 5 business days - Most Orders, Tracking Available.
International orders
Air Mail - 6 to 12 business days - Tracking on request (This excludes the countries below).
Registered Post only countries (Signiture required upon receival):
- Dubai
- Norway
- Austria
- Russia
- Italy
- Finland
- Mexico
- Switzerland
- Netherland
All orders made before 5pm AEST will be posted on the day of purchase.
BrighterWhite is not liable for any customs fees which may be required to be paid in the event a package has been investigated.
Returns
BrighterWhite is proud to offer a 7 day exchange back guarentee for any item that is deemed defective provided it is returned in it's original state. Partial returns will not be accepted. This also applies to mouth trays, no mouth tray will be replaced/refunded once it has been submurged in water. It is the customers responsibility to pay for any return shipping costs.
If an item needs to be returned, you must email Contact@BrighterWhite.com.au first and describe the problem.
Pricing
All prices listed are exclusive of postage and handling charges. BrighterWhite reserves the right to altar any pricing without notice whilst we also reserve the right to cancel any orders where there has been an error on our website and an incorrect price has been displayed. In this case, all payments will be refunded.
Terms of Product Use
This website does not serve as a substitute for professional medical advice, this website is solely an online store for specialty beauty and oral products. BrighterWhite does not manufacturer any of the products listed on this website, only distribute. Your physician or health care practitioner should be consulted if you have any medical questions needed to be addressed as we cannot provide you this information. The degree of effect of the whiteness will vary from patient to patient, depending on the structure of the teeth, the number of applications, or the duration that the system is used. Teeth whitening may result in a blotchy appearance to the tooth surface when the whitening gel has not been distrubuted evenly over the teeth. Teeth whitening fades with time and any unexpected results may be reversible, please consult your physician or health care practitioner if any unexpected results occur. Teeth whitening products will not whiten any dental work (crowns, veneers, cavities, bridges, etc.).
By completing the transaction process through www.BrighterWhite.com.au you accept all the risks associated with the product and agree that neither BrighterWhite nor the manufacturer of the product is liable for any unexpected results or complications that may arise as a result of using any products listed on this website.
If you are in need of medical attention, call 000 or your physician immediately.
BrighterWhite should not be used if you are under 13 years of age, pregnant, have current/previous health problems, periodontal disease or gums that are in less than average condition, experience high teeth sensitivity, wear braces, have had recent oral surgery, have decaying teeth, have roots that are exposed, have jaw problems or any other dental issues.
It is the users responsiblity to check all ingredients of any product prior to application to ensure you are not allergic to any of the ingredients.